Hello everyone! We're happy to announce that after a week of packaging we have been able to package all pre-orders containing Titan Luz, Collector, Hunter, and Raine plushies! We had a batch picked up earlier in the week, and the second batch (which is pictured) will be picked up this week.
We've also put some pictures of the plushies so you guys can see them! We love how they turned out and hope you will too
[!] Regarding anyone who pre-ordered the Lilith Plushies: We noticed an error made in mass production with her hair that affects some of the plushies. Her hair in the front and sides are misaligned, which is not the quality we guaranteed for our customers.
Our team has already processed all pre-orders regarding Lilith, meaning that there are some of these on the way to our pre-order buyers. However, we will be offering options to anyone who receives a Lilith with an error.
1. We will be offering partial refunds of £10 and customers will keep the B-grade Lilith's
or
2. They can request us to issue a new Lilith that does not have this error present, which will ship in March alongside the Willow and Eda pre-orders. Customers who choose this option will receive a freebie Lilith charm to make up for the wait. We will issue labels for the return of the B-Grade Lilith's.
If you have pre-ordered Lilith and receive a plushie with this error, please email us at support@teasuii.com with your decision, a picture of the plushie you received and order number.
Many thanks for all your support and our team and manufacturers apologise for the inconvenience with Lilith's outcome.